Terms & Conditions

What is Immune Thrombocytopenia?

ITP Australia and New Zealand

Website Governance, Privacy, Online Safety and Community Engagement Policy

Version: 1.0
Effective Date: 1 September 2026
Review Date: September 2027

  1. Purpose

This Policy sets out the terms governing the use of the ITP Australia and New Zealand website, social media channels, donations, privacy practices, cybersecurity measures, accessibility commitments, and online community engagement.

The purpose of this Policy is to:

  • Protect website users and the organisation.
  • Support safe and respectful online engagement.
  • Promote transparency and accountability.
  • Protect personal and sensitive information.
  • Ensure compliance with applicable Australian and New Zealand laws.
  • Support child-safe and cyber-safe online practices.
  • Maintain public confidence in the activities of ITP Australia and New Zealand
  1. About ITP Australia and New Zealand

Legal Entity: ITP Australia Ltd

ABN: 95 625 253 394

Postal Address:
PO Box 819
Edge Hill QLD 4870
Australia

Phone: +61 409 611 545

Email: info@itpaustralia.org.au

Website: https://www.itpanz.org.au

ITP Australia and New Zealand is a not-for-profit health charity dedicated to supporting people affected by Immune Thrombocytopenia (ITP) through education, advocacy, awareness, peer support, research promotion, fundraising and community engagement.

PART A – WEBSITE TERMS AND CONDITIONS

  1. Acceptance of Terms

By accessing or using our website, you agree to comply with this Policy.

If you do not agree with any part of this Policy, you must discontinue use of the website.

  1. Eligibility

Users must:

  • Be at least 18 years of age; or
  • Access the website under the supervision of a parent or legal guardian.

Users must comply with all applicable laws and regulations.

  1. Health and Medical Disclaimer

Information published on this website is provided for general educational and informational purposes only.

The content:

  • Does not constitute medical, clinical, nursing, pharmaceutical, counselling, or psychological advice.
  • Is not intended to diagnose, treat, cure or prevent disease.
  • Does not replace consultation with a qualified healthcare professional.
  • May not apply to individual circumstances.

Always seek advice from a qualified healthcare practitioner regarding your specific health circumstances.

Medical Emergencies

This website is not monitored continuously and should not be used for emergency communications.

If urgent medical assistance is required:

Australia: Call 000

New Zealand: Call 111

or attend the nearest emergency department.

  1. No Professional Relationship

Use of this website does not establish:

  • A doctor-patient relationship.
  • A healthcare provider-patient relationship.
  • A counselling relationship.
  • A professional advisory relationship.
  • Any fiduciary relationship.
  1. Website Content

We endeavour to maintain information that is accurate and current.

However, we do not warrant that all website content will be:

  • Complete;
  • Current;
  • Error-free;
  • Accurate in every circumstance; or
  • Suitable for a particular purpose.

Information may be updated, amended or removed without notice.

  1. Donations

Donations made through the website are voluntary.

By making a donation, you confirm that:

  • Information provided is accurate.
  • You are authorised to use the payment method.
  • The donation is lawful.

Donation Refunds

Refunds may be considered where:

  • A donation was made in error.
  • Duplicate donations occurred.
  • Fraudulent activity is identified.
  • A technical error occurred.
  • A refund is required by law.

Requests should be submitted as soon as reasonably practicable to info@itpaustralia.org.au

  1. Fundraising Activities and Events

Participation in fundraising events and activities is voluntary.

Participants acknowledge that:

  • Activities may involve risks.
  • They are responsible for determining their fitness to participate.
  • Independent medical advice should be sought where appropriate.
  1. User Conduct

Users must not:

  • Engage in unlawful activity.
  • Upload malware, ransomware, viruses or malicious code.
  • Attempt unauthorised access to systems or accounts.
  • Harass, threaten or intimidate others.
  • Publish false, defamatory or offensive content.
  • Infringe intellectual property rights.
  • Interfere with website operations.

We reserve the right to restrict or terminate access where these requirements are breached.

  1. Intellectual Property

Unless otherwise stated, all website content remains the property of ITP Australia Ltd or its licensors.

This includes:

  • Publications;
  • Research summaries;
  • Educational resources;
  • Logos;
  • Graphics;
  • Videos;
  • Images;
  • Reports;
  • Articles; and
  • Website design elements.

Website content may be used for personal, educational and non-commercial purposes only unless written permission has been provided.

  1. User Generated Content

Users submitting stories, testimonials, comments, photographs or other content grant ITP Australia and New Zealand a non-exclusive, worldwide, royalty-free licence to use such material in connection with organisational activities.

Users warrant that:

  • They have authority to provide the content.
  • The content does not infringe third-party rights.
  • The content is lawful and accurate.
  1. Third Party Services and Links

The website may contain links to third-party websites and services.

ITP Australia and New Zealand:

  • Does not control third-party websites.
  • Does not necessarily endorse third-party content.
  • Is not responsible for third-party products, services, security or privacy practices.

Use of third-party services is at the user’s own risk.

  1. Limitation of Liability

To the maximum extent permitted by law, ITP Australia and New Zealand excludes liability arising from:

  • Website use.
  • Reliance on website content.
  • Interruptions or downtime.
  • Data loss.
  • Technical failures.
  • Cybersecurity incidents.
  • Malware, ransomware or phishing attacks.
  • Third-party websites or services.

Nothing in this Policy excludes rights that cannot legally be excluded under Australian or New Zealand law.

  1. Website Availability

Access may be interrupted due to:

  • Maintenance;
  • Security activities;
  • Upgrades;
  • Technical faults; or
  • Events beyond our control.

We do not guarantee uninterrupted website availability.

PART B – PRIVACY POLICY

  1. Privacy Commitment

ITP Australia and New Zealand respects and protects personal information.

Information is managed in accordance with applicable privacy obligations including:

Australia

  • Privacy Act 1988 (Cth)
  • Australian Privacy Principles (APPs)

New Zealand

  • Privacy Act 2020
  1. Information We May Collect
  • We may collect:
  • Names;
  • Email addresses;
  • Telephone numbers;
  • Mailing addresses;
  • Donation records;
  • Volunteer enquiries;
  • Event registrations;
  • Newsletter subscriptions;
  • Survey responses;
  • Website usage information; and
  • Other information voluntarily provided.

Sensitive Information

As a health charity, we may receive health information or other sensitive information voluntarily provided by individuals.

Sensitive information will only be collected where reasonably necessary for our charitable purposes, where consent is provided, or where otherwise permitted or required by law. Additional care is taken to protect sensitive information.

  1. How We Collect Information

Information may be collected through:

  • Website forms;
  • Donation forms;
  • Event registrations;
  • Newsletter subscriptions;
  • Volunteer enquiries;
  • Surveys;
  • Email communications;
  • Social media interactions.
  1. How Information Is Used

Information may be used to:

  • Process donations;
  • Respond to enquiries;
  • Manage events and programs;
  • Deliver support services;
  • Send newsletters and updates;
  • Improve website functionality;
  • Monitor service effectiveness;
  • Meet legal and regulatory obligations.

We do not sell personal information.

  1. Marketing Communications

Individuals may choose to receive newsletters, fundraising updates, event information and organisational communications.

Recipients may unsubscribe at any time through the unsubscribe facility provided or by contacting us directly.

  1. Disclosure of Information

Information may be disclosed to:

  • Payment processors;
  • Technology providers;
  • Professional advisers;
  • Contractors providing services to the organisation;
  • Regulatory bodies;
  • Law enforcement agencies where required by law.

Overseas Disclosure and Storage

Some service providers may store or process information outside Australia or New Zealand.

Where this occurs, we take reasonable steps to ensure appropriate privacy and security protections are maintained.

  1. Access and Correction

ITP Australia and New Zealand retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, support governance requirements and maintain organisational records.

Where information is no longer required, reasonable steps will be taken to securely delete, destroy or de-identify the information.

Where appropriate, records may be retained for at least seven years to meet legal, financial and governance obligations.

Requests should be directed to info@itpaustralia.org.au

  1. Data Security

We take reasonable steps to protect information from:

  • Misuse;
  • Interference;
  • Loss;
  • Unauthorised access;
  • Modification; and
  • Disclosure.

Security measures may include:

  • Access controls;
  • Password protection;
  • Multi-factor authentication;
  • Security monitoring;
  • Staff and volunteer awareness measures;
  • Appropriate technical safeguards.
  1. Access, Correction And Privacy Complaints

Individuals may request access to personal information held by the organisation and request correction of inaccurate information.

Privacy Complaints

If you believe your privacy has been breached, you may submit a complaint by contacting:

Email: info@itpaustralia.org.au

The organisation will acknowledge and investigate complaints within a reasonable timeframe.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Office of the Privacy Commissioner New Zealand, where applicable.

PART C – CYBER SECURITY AND ONLINE SAFETY

  1. Cyber Security Commitment

ITP Australia and New Zealand is committed to protecting information and reducing cyber risk through reasonable technical, organisational and administrative safeguards.

  1. User Responsibilities

Users should:

  • Use secure devices and networks.
  • Maintain antivirus protection.
  • Use strong passwords.
  • Protect account credentials.
  • Exercise care with links and attachments.
  • Report suspicious activity.
  1. Cyber Incident Response

Where a cyber incident or data breach occurs, the organisation may:

  • Investigate the incident;
  • Take containment measures;
  • Engage technical specialists;
  • Assess actual or potential harm;
  • Implement remediation activities.

Where a breach is likely to result in serious harm, the organisation will assess notification obligations and notify affected individuals and regulators where required by applicable law.

  1. Reporting Security Concerns

Security concerns should be reported to info@itpaustralia.org.au

PART D – ACCESSIBILITY STATEMENT

  1. Accessibility Commitment

ITP Australia and New Zealand is committed to providing digital services that are accessible and inclusive.

We seek to:

  • Use clear language.
  • Improve readability.
  • Support assistive technologies.
  • Remove barriers to participation.
  • Continually improve accessibility.
  1. Alternative Formats

Alternative formats may be available upon request where reasonably practicable.

Requests may be directed to info@itpaustralia.org.au

PART E – SOCIAL MEDIA COMMUNITY GUIDELINES

  1. Purpose

Our social media channels support:

  • Awareness;
  • Education;
  • Advocacy;
  • Community connection;
  • Fundraising; and
  • Organisational communications.
  1. Community Expectations

Users must not post content that:

  • Is abusive or threatening.
  • Is discriminatory or hateful.
  • Is misleading or fraudulent.
  • Contains spam.
  • Violates privacy rights.
  • Infringes intellectual property.
  1. Moderation

ITP Australia and New Zealand may:

  • Hide comments.
  • Remove content.
  • Restrict user access.
  • Report users to platform operators

where content breaches these guidelines.

  1. Direct Messages

Social media channels are not continuously monitored and must not be relied upon for:

  • Medical emergencies;
  • Crisis support;
  • Urgent safeguarding concerns.

PART F – CHILDREN AND YOUNG PEOPLE ONLINE SAFETY

  1. Commitment

ITP Australia and New Zealand is committed to promoting a safe, respectful and inclusive online environment for children and young people.

  1. Social Media and Users Under 16 Years of Age

Many social media providers impose minimum age requirements under their own terms of service.

ITP Australia and New Zealand does not knowingly encourage children to establish social media accounts in breach of platform requirements.

Where children under 16 access our information:

  • Information is intended for education and awareness.
  • Parents and carers are encouraged to supervise engagement.
  • Children should not provide personal, medical or identifying information through social media.
  • Children should not arrange meetings or share personal contact details online.
  • Healthcare decisions should be made in consultation with parents, guardians and qualified healthcare professionals.
  1. Child Safety Concerns

ITP Australia and New Zealand is committed to promoting the safety, wellbeing and dignity of children, young people and vulnerable people.

The organisation does not tolerate abuse, exploitation, harassment, bullying, neglect or harmful conduct and will take reasonable steps to respond appropriately to concerns raised.

  1. Child Safety Concerns

Concerns relating to child safety, inappropriate communications, online conduct or safeguarding matters should be reported to info@itpaustralia.org.au

PART G – GOVERNANCE

  1. Information Governance

The Board of ITP Australia Ltd is responsible for overseeing:

  • Privacy compliance;
  • Information governance;
  • Cybersecurity risks;
  • Data management practices; and
  • Compliance with applicable legal obligations.

The Board will periodically review information management risks and governance arrangements.

  1. Complaints And Feedback

ITP Australia and New Zealand welcomes feedback regarding its services, website, communications, events, volunteers and governance activities.

Complaints will be handled fairly, confidentially and in a timely manner.

Complaints may be submitted to info@itpaustralia.org.au

  1. Volunteers

Volunteers play an important role in supporting the work of ITP Australia and New Zealand.

Volunteers are expected to act respectfully, ethically and professionally when representing the organisation online or offline.

The organisation reserves the right to discontinue volunteer engagement where conduct is inconsistent with organisational values or this Policy.

  1. Policy Updates

This Policy may be updated periodically.

Updated versions will be published on the organisation’s website and become effective upon publication.

  1. Governing Law

This Policy is governed by:

  • The laws of Queensland, Australia;
  • Applicable Commonwealth laws of Australia; and
  • Relevant laws of New Zealand where applicable.
  1. Contact Information

ITP Australia Ltd trading as ITP Australia and New Zealand

PO Box 819
Edge Hill QLD 4870
Australia

Phone: +61 409 611 545

Email: info@itpaustralia.org.au

Website: https://www.itpanz.org.au